@Chilis I been going to Chilis for years and first time i bring several people there on my dime to celebrate a special occasion, I got the worst service and food. After we waited over an hour for food to arrive they delivered my wing app the same time as my meal. I ordered the steak MR and recvd well done and looked like it was sitting under a heat lamp for hours.. Broccoli cold and the wings were barely warm.. I don't like complaining but when your entertaining a large group I felt i had to say something. When Manager finally came over he asked how he could help?.. First i said to myself, why do I need to explain what he needs to do.. He asked if i would want them to remake the meal and being now it was 11pm and I was starving i said please..15 more mins later they brought both out again and made perfectly and hot..My friends had similar issues but most didn't want to wait and were very upset. Only was persons salad ended up being compt. I asked the manager how this happened and he said well we had a prom group in here tonight and only a group of 10 and also at that hour it was very little business otherwise and our group was 6 people. After the bill came I felt like they just wanted us out of there and were very disturbed and we didn't do anything. I will not return to that location ever and thank god that isn't the place we normally visit.. I can go on about the other meals but I believe I made my point clear enough.. I hope someone actually reads this and takes proper steps to correct such an embarrassment of a location.. Also, we had two in our group who shockingly have never been to a Chili's and I don't believe they will ever in the future...
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $150. The author is overall dissatisfied with Chilis. The most disappointing about chilis steak from Chilis was service and food and last visit while entertaining Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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