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1.5

I took my grandchildren after I picked them up from school in Fairfield. It was 3:30pm.

Tried to beat the evening crowd. No one was there but a few at the bar area. The manager and to employee ladies were there at the door when we walked in. I told them 3 people I would like a booth.

One lady sat us. Asked what we would like. Gave the kids order and my order. She soon brought the kids order and drinks, my drink.

No order for me yet. I had gotten two kiosk games and boys got kids cc crispers and I beverage at 2.89. I had order a sirloin with Fresno salad and tomatoes, added shrimp and mushrooms 12.99+3.99+1.49. I waited an hour and the boys were finish.

They brought my meal and they had not even had my mushrooms. I asked for my meat to be well done. I checked and it was rare. She said I am so sorry I will take it back.

I had already taken my insulin before could not wait any longer for the meat to cook. Already waited an hour. Was quiet pissed at this point. I just told the girl I did not want any of it now just the bill.

I said I would go somewhere else to get me something to eat. Asked for the manager, she finally came out with no real answers. I paid for the bill that was handed to me and left. Told her I would be calling corporate.

I had never had an issue before at this store until now. Was hungry and disappointed at the same time.

At this time I would not recommend this store to anyone.

So Sad

Mrs. Linda Sutton

Reason of review: Poor customer service.

Monetary Loss: $17.

Preferred solution: Let the company propose a solution.

Chilis Cons: Service, General mangers lackadaisical attitude.

Location: 3393 Princeton Rd, Hamilton, OH 45011, USA

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