My husband and I were visiting so our children, grandchildren in Galveston Texas on November 4th, we arrived and sat down at the table the hostess assigned.the waiter DJ took our drink orders, once he returned we placed our order by 6pm we were waiting on our food.
At 7pm we received our food cold, the drinks had not been refilled since we sat down, my daughter in law finally had to go find a manager, a man came out and ask what the problem was we told him about our food being cold, he said he himself put our food on the tray and brought it out, we told him no he did not bring the food, he then said well my job tonight was to put the food on the tray, he offered to heat things up, we told him we had already waited 45 min for our food. We had a 1 year old and 5 year old, like we could wait another 45 mins. We never we're compensated or given a I'm sorry, we will pass the word by social media what a crappy place chili's is.
We left our cold food, and left after paying 66.27.830-358-2562 Lou or Kathey ,
More Review Details
|Quality of Food|
What I liked
What I disliked
- Manager romea basila is unprofessional
- Terrible service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Chilis Baby Back Ribs
- Review category
- Cafes, Restaurants and Bars
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