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2.4

On January 16th we went to Chipi’s I’m Carbondale,IL. It was around 2 in the afternoon. We waited and waited for the hostess to seat us. We ordered an appetizer, cheese fries,, and when we got them they were soggy and FULL of grease. The fries tasted old. We ordered or meal. My husband ordered a bacon cheeseburger and I ordered the chicken pasta. That’s our usual order. It took forever!! Then when we got it it was cold. My pasta tasted like leftovers. It was so covered in Cajun seasoning. I feel they were trying to cover up the fact that it was old.

While we ate (some).., we watched many ppl wait at the door to be seated. They too were frustrated by the unwelcome. The hostess was also working behind the bar. She put her coat on to go smoke. That’s why the hostess position was unmanned and our food took so long. She took her sweet time seating us. Also... she waited on us. She took forever to bring our food and our check. She also never checked on us or asked if everything was ok. She just brought out extra drinks ( soda and tea). She was very unfriendly and seemed like we were bothering her! That’s why we didn’t bother telling her we weren’t happy with our food OR service.

Carbondale is not getting new restaurants! Chili’s is about the only restaurant with a big variety of food. I would be sad to see it go. But with this kind of service and bad food - I cannot say I would be willing to go back. It’s too bad, because we usually like Chili’s. I hope something can be done about this. I feel we wasted our money. Our bill was about $38.00. We haven’t been eating out as much due to health and economic reasons ( and New Years resolutions ) When we do- we splurge- we would like it to be a pleasant experience.

Thank you for your attention to this. Michele Spring- Zimbelman

Location: 1240 E Main St, Carbondale, IL 62902, USA

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