Chilis Phone Numbers and Emails

Toll-Free Number:

  • (800) 983-4637
    General
Send Message

Customer Service:

  • (972) 770-9571
    Real Estate

Discounts/ Rewards/ Cashback:

  • (888) 354-5764
    eGift Card
  • (888) 532-6092
    Gift Cards

Jobs/ Career:

  • (888) 224-7484
    Employee Relations
  • (972) 980-9917
    Payroll Information (Brinker International)
  • (972) 770-9094
    Payroll Information (Payroll Associate)
  • (866) 492-2679
    W2 Form

Chilis Emails:

Discounts/ Rewards/ Cashback
eGift Card
Jobs/ Career
Payroll Department
Legal
Privacy Inquiries
purchasingsuppliers@brinker.com
Suppliers / Vendors
investor.relations@brinker.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(800) 983-4637
General
Total calls: 6 266 Issues resolved: 94 Last call: Mar 26, 2024

What Is the Chilis Customer Service Phone Number?

For assistance with any inquiries or concerns regarding Chili's, you can contact Chil’s customer complaint number by dialing 1-888-354-5764. This phone number provides direct access to Chili's customer service representatives, who are available to assist you during their operating hours. The customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM Central Time.

How Can I Contact Chilis via Application?

You can contact Chilis via the application by heading to the official website of the platform. On the bottom of the website, you will find the “Contact Us”, right beside Chili’s logo - click on it to find the Comments or Questions application. Fill in all the mandatory fields, your personal details, contact information, and issues or inquiries that you need answers to. Once you have submitted the form, a member of Chili’s Guest Engagement team will respond to you as quickly as possible.

What Are the Chilis Business Hours?

Chili's business/operational hours typically start at 10:45 AM and continue until either midnight or 11 PM, depending on the location. This early start caters to those who are looking for a late morning bite or an early lunch. The busiest times at Chili's restaurants are usually between 3 PM and 7 PM, with some locations experiencing peak hours that extend until 9 PM. This period captures late lunch-goers, after-work dinners, and people generally seeking a meal or snack during this interval.

PissedConsumer Club

Contact Information

Chilis Website:

Chilis Help Center:

Corporate Office Address:

Brinker International, Inc
3000 Olympus Boulevard
Dallas, Texas 75019
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 AM - 5:00 PM (CT)

More contact details

Chilis Customer Service Reviews

1.6 / 5
Poor
Guest-5716248
No one has called me about my problem or issue yet I am still trying to get my money from Chili’s

Ive been waiting for a refund from Chilis on Tower Road in Denver Colorado and I have not got my refund yet. It has been since February 8 and all Im told is they put it in the system so why dont I have it and when I tell them, I dont have it, they just repeat this. Try to do it again.

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David E Ige
Horrible customer service

Horrible experience. We had to clear our own dishes to an empty table.

We were a party of seven. Also, we up paid for the dip trio, but we didn't get enough chips to use even half the dip.

So we had to pay for more chips so the dip did not go to waste. We will never visit chilis again

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Susie Vzx
Reward issue
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Chili took care of my issue right way. Great customer service and understood issue. I thank the rep for quickly taking care of the matter in a timely manner.

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Jeannie J Qvg
Food complaint steak of 6 ounces full of grissle could not chew, left on plate inedible.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I did not manage to reach them by phone but am long established customer. Do not get steak, never had so bad.

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How Good is Chilis's Customer Service?

Vickie P Eqd
Vickie P Eqd
Feels Disappointed | Mar 17, 2024

Sucks

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Natlie Apb
Natlie Apb
Feels Disappointed | Mar 16, 2024

I was discriminated against by your staff at Chili's bar and Grill here in Las Vegas Nevada

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Katherine W Msk
Katherine W Msk
Feels Disappointed | Mar 12, 2024

Terrible gross unreasonable expectations

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Braya Jfd
Braya Jfd
Feels Disappointed | Mar 01, 2024

No resolution no contact information to speak to someone directly. Bar tender and Manger rude af and ignorant to their job title.

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Lennyn Jov
Lennyn Jov
Feels Disappointed | Feb 24, 2024

Bad experience. I waited about 10 minutes outside after I called for my order. My food was cold and overcooked and I was missing an item. I tried for almost a week to get a hold of the manager but was always told that she was in meetings(at 11:30pm) or on vacation or whatever excuses came to their minds. And when I finally got a hold of her she seemed very unprofessional and she did not take my frustration seriously she was talking in circles and she told me that she put in my refund and that I should see it in my account next week. I will not go back to that restaurant again.

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Catherine H Zte
Catherine H Zte
Feels Disappointed | Feb 24, 2024

I left a message. I did get an email. I havent had a bad experiece at other Chilis. That Chilis in Pearland @ Pearland PKWY, the MOD and waitress shouldnt be in the service industry.

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Summary of Chilis Customer Service Calls

7.8K TOTAL
CALLS
01:56 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chilis?

Staff Question:

  • “Customer service complaint”
  • “Complaint on manager”
  • “Manager is horrible and awful experience”

Employment Question:

  • “Job”
  • “Employment Interview”
  • “W2”

Cards Question:

  • “Gift card”
  • “Gift card balance”
  • “It will not take my gift card”

Product/ Service Question:

  • “Issues at work place”
  • “Hair in my food”
  • “I had a bad experience and I'm not getting my points and I got sick from the food”

Request for Information Question:

  • “Help with a problem”
  • “No one has called me about my problem or issue yet I am still trying to get my money from Chili’s”
  • “Check on my subscription”

Payments and Charges Question:

  • “I was charged full price”
  • “Incorrect billing /over charged”
  • “Double charged”

Refund Question:

  • “Refund online order”
  • “I received an email offering a refund for a delivery order the chilis canceled but now the store is refusing my refund”
  • “Refund”

Shipping and Delivery Question:

  • “Didn't receive my delivery need a refund”
  • “Items not in delivery”
  • “Never received food”

Account Question:

  • “Cant log in”
  • “Account”
  • “Forgot food in to go order”

Activation/ Cancellation Question:

  • “Wrongfully terminated”
  • “Cancel order”
  • “I have a serious issue with being terminated”

Return/ Replace Question:

  • “Need to change my password”
  • “Change my phone number”
  • “Replacement order”

Website/ Application Question:

  • “I became ill 2 hours after eating there. The number I got through your site was inaccurate”
  • “Your Website is down”
  • “Website misleading”

Other Question:

  • “Treated unfairly from supervisor”
  • “Bad experience”
  • “Tax ID”

About

Related Companies

Brinker International, Maggianos

Summary

Chili's is an international chain of restaurants. It was founded in May 1994. The restaurant headquarters is based in Carolina, Puerto Rico. Chili's offers Happy Hour, Daily Specials, and Lunch menus. The restaurant provides craft burgers, baby back ribs, southwestern pastas, sandwiches, and pepper pal kid’s menu. All customers can order different desserts including molten chocolate cake and chocolate chip paradise pie. Chili's also provides take out and outdoor seating services. The restaurant has bike parking. It is represented in more than 30 countries worldwide counting over 1,500 restaurant locations. Available payment options are Visa, MasterCard, American Express, Discover, and Cash.

Chilis reviews and complaints

Chilis is ranked 233 out of 2526 in Cafes, Restaurants and Bars category

Area Served

USA, Worldwide, Asia

Payment Methods

VISAMasterCardAmerican Express

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