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Contact Chilis Customer Service

How to Reach a Person at Chilis

Verified Contact Information

Toll-Free Number:

  • 1-800-983-4637
    General
Call customer service
Send Message

Customer Service:

  • 1-972-895-3281
    App Support
  • 1-972-895-4069
    App Support
  • 1-972-770-9571
    Real Estate

Discounts/ Rewards/ Cashback:

  • 1-888-354-5764
    eGift Card
  • 1-888-532-6092
    Gift Cards

Headquarters:

  • 1-972-980-9917

Jobs/ Career:

  • 1-888-224-7484
    Employee Relations
  • 1-972-770-9094
    Payroll Information (Payroll Associate)
  • 1-866-492-2679
    W2 Form

Chilis Emails:

Customer Service
App Support
Discounts/ Rewards/ Cashback
eGift Card
Jobs/ Career
Payroll Department
Legal
Privacy Inquiries
purchasingsuppliers@brinker.com
Suppliers / Vendors
investor.relations@brinker.com

Chilis Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Chilis Phone Number
1 (800) 983-4637
Average Hold Time
00:02:11
Average Calls duration
2 minutes
Most Popular Chilis Email Address
purchasingsuppliers@brinker.com
Chilis Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (4% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact Chilis Customer Service?

Most Popular Number:

(800) 983-4637
General
Total calls: 8 608 Issues resolved: 112 Last call: May 12, 2026

For assistance with any inquiries or concerns regarding Chili's, you can contact Chil’s customer complaint number by dialing 1-888-354-5764. This phone number provides direct access to Chili's customer service representatives, who are available to assist you during their operating hours. The customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM Central Time.

You can contact Chilis via the application by heading to the official website of the platform. On the bottom of the website, you will find the “Contact Us”, right beside Chili’s logo - click on it to find the Comments or Questions application. Fill in all the mandatory fields, your personal details, contact information, and issues or inquiries that you need answers to. Once you have submitted the form, a member of Chili’s Guest Engagement team will respond to you as quickly as possible.

Chili's business/operational hours typically start at 10:45 AM and continue until either midnight or 11 PM, depending on the location. This early start caters to those who are looking for a late morning bite or an early lunch. The busiest times at Chili's restaurants are usually between 3 PM and 7 PM, with some locations experiencing peak hours that extend until 9 PM. This period captures late lunch-goers, after-work dinners, and people generally seeking a meal or snack during this interval.

PissedConsumer Club

Contact Information

Chilis Website:

Chilis Help Center:

Corporate Office Address:

Brinker International, Inc
3000 Olympus Boulevard
Dallas, Texas 75019
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00 AM - 5:00 PM (CT)

More contact details

Summary of Chilis Customer Service Calls

10.3K TOTAL
CALLS
01:43 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chilis?

Staff Question:

  • “Poor service”
  • “Manager being rude”
  • “Rude service”

Product/ Service Question:

  • “Discovered Error in my Bill after checking Receipt”
  • “Complaining”
  • “Complaint bout working environment”

Cards Question:

  • “Accidentally deleted e-gift card email”
  • “Was supposed to to receive a gift card of $25 for a meal that was not correct . Talk to someone on Nov. 13 2025”
  • “Lost gift card”

Employment Question:

  • “My GM is t being fair and it's affecting my job”
  • “W2”
  • “W2 information”

Request for Information Question:

  • “Hiring question”
  • “To speak with a representative. Which seems to be impossible.”
  • “Questions about a gift card”

Payments and Charges Question:

  • “Coupon”
  • “Over charged”
  • “I put in an online order, the payment was pulled from my account but the restaurant does not have my order”

Refund Question:

  • “Refund”
  • “Refund online order”
  • “Refund never been processed since February 14”

Shipping and Delivery Question:

  • “Missing item”
  • “Issues that location”
  • “Never received order”

Account Question:

  • “Ck in rewards”
  • “Login”
  • “Erased bar code from email gift card”

Return/ Replace Question:

  • Returned food on March 9, 2026 and was told it would be 7 to 10 days before it showed back up on my credit card. This was in Thomaston Georgia. The manager was not very nice and I had a feeling she wasn’t doing anything on her cell phone while I wa
  • “Change of email and phone number on account”
  • “Why was the chili queso taking out after all this year our family use to go for that we try the jewelry one and didn't like it please bring it back so we could return back to chili's thank you”

Activation/ Cancellation Question:

  • “Canceled order but didn’t receive an refund”
  • “My order was canceled after pickup”
  • “Cancelled order card still charged”

Website/ Application Question:

  • “App login password”
  • “I recently visited Chili’s and someone brought in a dog that was not a service dog, and the staff said they could do nothing about it. It may be very uncomfortable.”
  • Because I can't use your app it won't let me login

Other Question:

  • “Lost gc”
  • “Rewsrds”
  • “Wrong email”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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