Chilis Contact Information

Toll-Free Number:

  • (800) 983-4637

Customer Service:

  • (800) 983-4637

Real Estate:

  • (972) 770-9571

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Headquarters Address:

Chili's, Inc.
6820 LBJ Freeway
Dallas, Texas 75240
United States

Other Info:

Monday through Friday from 9:00 AM to 5:00 PM Central Time

Social Networks:

Summary of Chilis Customer Service Calls


Customers Contact Chilis to Ask about:


  • “Dissatisfied with service”
  • “The service was awful and our waiter forgot to return my credit card after i signed the receipt”
  • “Poor service poor food poor management”


  • “W2 information”
  • “Job application”
  • “Withheld W-2”

Request for Information:

  • “I have a question”
  • “To complain about a constant server call out”
  • “Employee requesting current and past W2”

Payments and Charges:

  • “Incorrect billing”
  • “Pay it forward program payment”
  • “Payment reversal”


  • “Missing my 10.00 cards for buying gift cards.”
  • “Incorrect gift card amount with no recorded history”
  • “Misinformed information about purchasing gift card.”


  • “Waiting on money to be refunded to my card”
  • “Messed up my order then refused to refund my money back”
  • “Call the store and was promised a refund and nothing was sent”

Product/ Service:

  • “Bad Food”
  • “Bad food and rude”
  • “Feedback on quality control of carry out at store #875”


  • “Login for brinker nation”
  • “Cannot log in to chili's app”

Shipping and Delivery:

  • “Where is my w-2”

Activation/ Cancellation:

  • “Problem with cancelled order on your app. Money not credited”


  • “Raw chicken”
  • “I got sick after eating there”
  • “Very very verypoor management !!”

Chilis Rating Stats

2.3 out of 5 stars
based on 526 reviews
See all 899 reviews reviews

Rating stats

  1. 160 reviews
  2. 171 reviews
  3. 119 reviews
  4. 48 reviews
  5. 28 reviews

Rating trend

About Chilis

Top 5 Chilis Products

Fajita, Steak, Chicken, Salad, Ribs

Top 5 Likes about Chilis

Food, Menu, Server was very casual, No waiting, Location

Top 5 Dislikes about Chilis

Poor customer service, Service, Staff and management or food, Management was horribe, Unprofessional

Top 5 Related Companies

Brinker International


Chili's is an international chain of restaurants. It was founded in May 1994. The restaurant headquarters is based in Carolina, Puerto Rico. Chili's offers Happy Hour, Daily Specials, and Lunch menus. The restaurant provides craft burgers, baby back ribs, southwestern pastas, sandwiches, and pepper pal kid’s menu. All customers can order different desserts including molten chocolate cake and chocolate chip paradise pie. Chili's also provides take out and outdoor seating services. The restaurant has bike parking. It is represented in more than 30 countries worldwide counting over 1,500 restaurant locations. Available payment options are Visa, MasterCard, American Express, Discover, and Cash.

Chilis reviews and complaints

Chilis is ranked 111 out of 1458 in Cafes, Restaurants and Bars category

Area Served


Payment Methods

VISAMasterCardAmerican Express

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Chilis Stats

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