Chilis - Chilli's Over Charred Black Bean Burger

136 of 307 Chilis reviews

One of my favorite restaurants is Chilli's, because of my favorite dish, the Black Bean Burger.Tonight I ordered the burger and unfortunately the cooks at the Chilli's located on 3660 Camp Creek Pkwy, in Atlanta, GA seem to think that the word "black" in the name Black Bean Burger stands for burnt.

It came out completely hard as a rock and charred. When the manager Romea Basila came to my table, he explained that what I was seeing was normal. I am a trained Chef, and I know the difference between done and burnt. The problem is in having the manager attempt to convince me that what was brought to me was the way I should except it.

Bad business buddy.Eat there at your own risk.

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  • What I liked
    • Server was professional
  • What I disliked
    • Manager romea basila is unprofessional

Reason of review:
Poor customer service
Preferred solution:
Romea Basila could use some effective communication training.
Monetary loss:
$10
Product or service
Black Bean Burger
Review category
Cafes, Restaurants and Bars
review #722048 by

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136 of 307 Chilis reviews
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