Chilis - Chilli's Over Charred Black Bean Burger

148 of 319 Chilis reviews

One of my favorite restaurants is Chilli's, because of my favorite dish, the Black Bean Burger.Tonight I ordered the burger and unfortunately the cooks at the Chilli's located on 3660 Camp Creek Pkwy, in Atlanta, GA seem to think that the word "black" in the name Black Bean Burger stands for burnt.

It came out completely hard as a rock and charred. When the manager Romea Basila came to my table, he explained that what I was seeing was normal. I am a trained Chef, and I know the difference between done and burnt. The problem is in having the manager attempt to convince me that what was brought to me was the way I should except it.

Bad business buddy.Eat there at your own risk.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Discounts and Special Offers
Price Affordability
Diversity of Products or Services
Customer service

  • What I liked
    • Server was professional
  • What I disliked
    • Manager romea basila is unprofessional

Reason of review:
Poor customer service
Preferred solution:
Romea Basila could use some effective communication training.
Monetary loss:
Product or service
Black Bean Burger
Review category
Cafes, Restaurants and Bars
review #722048 by

Author wants to be contacted by the company. Learn more

Had an experience with Chilis? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
148 of 319 Chilis reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Chilis. However, many companies do monitor reviews on our site.

You were reading a complaint about Chilis.
Filing a new complaint about