Product: Chilis Hostess Clear all filters (24 of 24 reviews match)
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1.0
Details
They let a bunch of lil BAD *** KIDS come in and ruined my family dinner they where LOUD & ABRUPT at the beginning before they where assigned a table the boys had ankle bracelets on and demanding there food ect. I had 2 teen daughters with me we where sitting at a...
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Review
#1647681 Review #1647681 is a subjective opinion of poster.
Service
Chilis Hostess
Cons
  • Lack of customer service
  • Felt duped
Reason of review
Poor customer service
Loss
$50
Preferred solution
Full refund
Tags
  • Poor Time Management
1.0
Details
I HAVE ARRIVED AT THE CHILLIES RESTAURANT IN MONROVIA, CA THIS EVENING. WHEN WE ARRIVED WE SAW THERE WERE " TWO" SIX PEOPLE TABLE AVAILABLE. WE HAVE 5 PEOPLE, SO I ASKED THE HOSTESS IF THERE ARE ANY OTHER GUEST PARTIES ARE MORE THAN 4 PEOPLE . IF NOT, PLEASE RESERVE...
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1 comment
Anonymous
#1665549

You should’ve clocked in and did her job since you’re so well trained for it and know how to do other people’s jobs better than them

Review
#1435812 Review #1435812 is a subjective opinion of poster.
Service
Chilis Hostess
Cons
  • Rude service
  • Management was horribe
  • Hostess and manager
Reason of review
TERRIBLE HOSTESS AND MANAGER
Preferred solution
APOLOGY AND IMPROVEMENT AT THE RESTAURANT
3.6
Details
Went to the Spring Hill Chili’s located on Commercial Way. As my wife and I entered the store, we were greeted by a rude hostess that informed us that there was a 45 minute wait; however, there was no one waiting to be seated. There was multiple open tables throughout...
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1 comment
Anonymous
#1518725

The problem with seating you is that once you are seated, you would have demanded to order food, despite being told the kitchen was backed up and it was a 45 minute wait. I've seen that happen too many times: the people claim they will just get drinks or salads, then once they are seated, they start making demands.

Review
#1303109 Review #1303109 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service

Chilis in Greenville, South Carolina - No waitstaff

1.0
Details
No hostess to seat us then no server
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Review
#1224627 Review #1224627 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service

Chilis - Awful experience

1.0
Details
This was one of the worse experiences. Very rude and unaccommodating people. Never a smile by the hostess. Just negativity. We had a friend’s granddaughter with us and she left crying because of the hostess. We left after ordering our drinks because of the rudeness. I have always enjoyed dining at Chili’s . But the Batesville MS is the worse. An apology might help but you do not treat adults and especially children with rudeness and expect them to enjoy their dining experience.
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Review
#1217973 Review #1217973 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service
3.2
Details
First of all the hostess called everyone but us.Asked for my name over 3 times & still called me by a different name. I corrected her and said it’s Jessica. She got all offended and didn’t lead us to our table. She didn’t even apologize for their mistake and still gets...
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Review
#1197112 Review #1197112 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service
First of all lindsy at goshen store 2200. The is the usa we are paid hourly wage if she dose like wages get another job. Then when we left this guy at chilis keep watching us and walking back and forth. I have never been treated so bad. Never will go to chilis again...
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2 comments
Anonymous
#1439923

I'm assuming this was supposed to be English?? If you have a problem with tipping, let me suggest something to you.....carry-out, fast food..

Ever heard of it??

And what is a "Rud rud"?? Sounds like the beginning of a really bad country song!

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Review
#1194920 Review #1194920 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service

Chilis Hostess Review

Chilis - Simple Review #1488130481
Chilis - Simple Review #1488130481
New management has the Florence, AL store hostess making everyone wait to be seated when there are 9 tables and more available to be seated. This is twice this has happened. A bit ridiculous. Prior to this manager, we never had a problem with this.
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Review
#1013985 Review #1013985 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service
2.5
Details
My husband and I went to Chili's for dinner, The wait was way longer than what i was told when i got there at 7:20 pm.the hostess took my name and how many in my party which was only 2. She never asked for my phone number. So while i was sitting waiting, i heard them...
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1 comment
Anonymous
#1294405

Wait times are an estimate and only an estimate. The restaurant has no way of knowing for sure how long patrons will linger at their tables and Chili's doesn't ask diners to pack it up and leave, so you simply have to wait for a table to open up.

It's common sense, really. As far as the hostess not asking for your phone number, simple oversight. People make mistakes.

Regarding your wait time, it doesn't sound horrible to me considering you were in what is obvious from your letter, a very packed restaurant! Nothing you described was "horrible".

Review
#1013837 Review #1013837 is a subjective opinion of poster.
Service
Chilis Hostess
Pros
  • Menu
Cons
  • Poor service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Chilis Customer Service

Mailing Address:
Chili's, Inc.
6820 LBJ Freeway
Dallas, Texas 75240
United States
Phone:
(800) 983-4637
All Chilis Contacts

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Chilis reviews

Chilis Hostess Review

1.0
Details
We went to the chilis on International Speedway Blvd Daytona Beach Fl And the host was very unfriendly and rude, we didn't even get a warm and friendly greeting we were so discussed that after being seated we decided to leave your establishment, this happened at about 5:40pm on Saturday 1/14/17.
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Review
#991107 Review #991107 is a subjective opinion of poster.
Service
Chilis Hostess
Reason of review
Poor customer service