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3.8

I placed an on line order at the Chilis on Paul Huff Parkway Cleveland TN . When I arrived home I found no Avacado on my Avacado Chicken sandwich which pretty much makes the sandwich and my sons buffalo sauce which was requested on the side for his buffalo chicken sandwich was missing, again the thing that makes the sandwich.

I called the restaurant and told the girl who answered what happened she asked if I wanted to bring it back and have it corrected I said no because I live about about a half hour away. She just said sorry and next time she will double check my order for accuracy.

I eat at Chilis a lot, but if they can't get the take out orders correct I may need to try someplace else. This isn't the first time I have order and something was left out, but I didn't complain because I understand things happen, but I felt I needed to finally say something now.

Reason of review: Not as described/ advertised.

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Guest

Left my comment about the bad service I received at Chilis never recieved any acknowledgement about it. Very bad customer service. Moved on to a better place to eat.

Guest

I agree you have to check you need to check your order bfore leaving. Probably has something to do with the tip or lack of it?

Mel Rdw
reply icon Replying to comment of Guest-1278271

Left a 10% tip and that was for takeout thought that was a great tip. Still never heard anything from Chilis in reference to this incident. Haven't been back since.

Guest

It's unfortunate, but you will have to start checking your orders before you leave the restaurant. I can tell you from having worked in a restaurant similar to chili's that takeout orders are not a priority for anyone in the kitchen. The cooks know you are leaving with the food, so they don't really care as much as if you were in the dining area.

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