My wife and I were eating at Chili's in Topeka Ks. our waitress was telling us that we could receive free chips and dip for filling out their survey as a reward.
So when We got to our house I got online to fill out the survey I didn't get the chips and dip. Chili’s rewarded me with what was supposed to be a free gift. It was a free sample of Avila ageless serum for my wife, Vitatec ended up taking $98.41, and 7.90 for shipping out of my bank account.
I called their customer service to explain what happen and to cancel, to get my money back. They were very rude and would not give my refund.I tried to tell the customer service representative that the Avila ageless serum was a free gift for filling out a survey for Chili's and online the total on the bill was $0 I hope you will reconsider having Vitatec being one of your free gifts because the Chili’s survey cost me $106.51.
Product or Service Mentioned: Chilis Customer Care.
Reason of review: bad survey reward.
Monetary Loss: $103.
Preferred solution: Let the company propose a solution.