My family of five went to Chili’s to celebrate a very special occasion on 6.22.2019 around 5pm. We were seated and waited almost 30mins for someone to bring us drinks.
After drinks were brought over we then waited 20 mins before someone to come back over and serve us. We have two little ones that were getting impatient and I was trying to keep them calm. It was the worst service ever. I finally got the manager to come over to serve us.
They bring have of our orders and our food is getting cold because we are waiting for everyone to eat at the same time.
We ended up missing our family movie that night because of the wait time and inconvenience of everyone getting their dinner that night. Worst experience ever at this location.
Product or Service Mentioned: Chilis Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $80.
Preferred solution: Full refund.