Chilis - 20 minute wait to be seated in a half empty restaurant
Went to Chili's in Layton, Utah for a family dinner early on Saturday evening and pulled into a half empty parking lot, so we thought we'd arrived before the dinner rush. When we went into the lobby, we were told there would be a 20 minute wait (and there was), so we sat on a bench next to a half empty seating area (at least 10 tables and booths cleaned up and all ready to go) while our stomachs growled. This isn't the first time this has happened at this particular restaurant, so if there is a valid managerial reason for this nonsense I'd sure like to hear it...
Review about: Chilis Parking.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.