Chilis - 20 minute wait to be seated in a half empty restaurant

Went to Chili's in Layton, Utah for a family dinner early on Saturday evening and pulled into a half empty parking lot, so we thought we'd arrived before the dinner rush. When we went into the lobby, we were told there would be a 20 minute wait (and there was), so we sat on a bench next to a half empty seating area (at least 10 tables and booths cleaned up and all ready to go) while our stomachs growled. This isn't the first time this has happened at this particular restaurant, so if there is a valid managerial reason for this nonsense I'd sure like to hear it...

This review is a subjective opinion of a user.
Report Comment

More Review Details

Customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Seating Service
Review category
Cafes, Restaurants and Bars
review #546108
Had an experience with Chilis? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Oct 16, 2014 #885448

Most likely they were very short-staffed in the kitchen and were giving the cook(s) a chance to catch up, before bombarding them with more orders. If this is an ongoing thing, you might want to re-think going there.

1 0 Reply

Oct 16, 2014 #885438 Saylorsburg, Pennsylvania

Probably short staffed. Just because there is empty tables doesn't mean there is a server for that table. I'm sure you didn't stave death in 20 min. People are so impatient and have no idea what it takes to work in the restaurant business.

1 3 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Chilis. However, many companies do monitor reviews on our site.

You were reading a complaint about Chilis.
Filing a new complaint about