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2.3 Based on 158 reviews
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  • Customers like
    • Food 4
    • Menu 3
    • Server was very casual 2
  • Customers don't like
    • Poor customer service 14
    • Terrible service 11
    • Service 8
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restaurant experience ever! Order taken for drinks , appetizers and food and one mixed drink. Took a while finally got water and tea (no mixed drink for 20 minutes more). Waited for food waitress didnt come back to let us know of delay ordered another mix drink (never got it). Finally after an hour we decided to pay for drinks and forego the culinary delight! Went to front ask for manager he said food was comin out it had just been 18... Read more

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ALEANADRIA, LA. The chilis is the ABSOLUTE WORST, the food is NEVER consistent, the service is horrible, the workers don't know the menu nor the business module for the happy hour. Example when happy hour start, what days and times the happy hour run, the last straw for me was on 8/28/16. My wife and I went in as we do for for appetizers the first waiter said he wasn't on the clock so he didn't take out of order the second way to came he never... Read more

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  • From mobile
  • Aug 28
  • #908494

Found hair in one plate and a peice of medal in another

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In Rosenberg Chili's, the bartender Ashley decided to ignored and go off and flirt with another customer. I am a server and I understand the buisness but never have I felt so disrepected by someone that is supposed to be trying to receive an actual tip. 20 mins for a guacamole and not checking on us for 30 mins after that is ridiculous. This trip makes me never want to come to Chilis again. I almost walked out and said forget it, I can guarantee... Read more

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I made my once a month work lunch hour visit to Chili's on 39th St in Independence, Mo today as I have for years. The chips are why I have kept going back. But today, they were cold, very dark and chewy. Then my chicken tenders were so raw you couldn't cut them. The manager took off the chicken, but sent me a ticket for the nasty chips and salsa. They even offered to bag up the cold chewy nasty chips for me to take "to go". Nope. I drink... Read more

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Food was delicious and service was fantastic. However your on duty mgr came out to floor and made no eye contact or addressed any of the customers as in hello, how is everything? Nothing. And whats up with that beard? Your in the food industry and in the kitchen often this is gross. Now for the worst on the way to the bathroom i overhead sex talk from that same manager with his fellow employees....nice! Read more

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My friend and I ate at Chilis in Durant,Ok yesterday and received such poor service,I doubt if I will ever go there again..The server brought my coffee half spilled in a cup with a napkin soaking up the rest of my coffee. I had to ask for a refill. It aS supposed to be a speciAl day.Celebrating my 82nd. And her 85 th birthdays. Read more

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  • From mobile
  • Aug 24
  • #906668

Worst restaurant experience ever! Absolutely no understanding of Customer Service! As a regular diner at a Chili's close to our house I will never eat at Chili's again!

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I am totally disgusted with the servive ive recently experienced from Chilis...you used to be one of my favorite restaurants. .I started dining ther in 1988 ??? SSunrise Blvd. Sacramento/Citrus Heights, Folsom, Ca and movef to San Diego in 1994.Sports Arena location....we now are 12 miles inland in La Mesa ,CA...so happy to see a Chilis..it had been awhile with moving and health problems ....I enrolled in your eclub..i dont know how i... Read more

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I have always been a loyal Chili's customer today for the first time I went into the Chili's on Alico Road in Fort Myers Florida I realize that you discontinue the chips and salsa in the bar back in June but I have ate at the one in Cape Coral Florida on Pine Island and also the one on College in Fort Myers Florida several times since then and always got the chips and salsa because it's good customer service the lady today and informed me that... Read more

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